FAQ

Do you take insurance?

Most of our therapists are contracted with several insurance companies (listed below) as in-network providers. If you choose someone who is out of network, we will provide insurance billing as a service to you. Many people avoid using health insurance altogether. We are happy to discuss with you the benefits and risks of using insurance for mental health treatment.

We work with the following insurance companies: Blue Cross Blue Shield, Aetna, Value Options, Cigna, PHCS, United Healthcare, Medicaid , Medicare, and more. We are also in with a long list of EAP companies. All providers are not on all panels, but we will find the best help for you when you call.

What is the fee?

Our fees are competitive but may vary depending on the therapist and/or the service provided. Please direct specific questions to one of our staff members. Some of our counselors will see clients on a sliding scale, this is something that you would work out with the counselor before or during your first session. We can also work out a payment plan if needed. Renewing Hope also has interns that offer counseling at a discounted rate and practicum students who will counsel for no charge.

What forms of payment do you accept?

You may pay with cash, checks, Visa, Mastercard, Discover and American Express.

Do you pray and/or use the Bible in the counseling process?

We offer every client the opportunity to have prayer and/or scriptural application as a part of the counseling process, but we do not require it. We seek to be respectful of each client's spiritual beliefs. You will have the opportunity in the first session to express your preferences in this area with your therapist and those preferences will respected. Our goal is to help you in the healing process, not impose particular religious beliefs on you.

Do your clients get better?

Part of your treatment process includes specific goal-setting at the beginning phase of the counseling process. Although it is difficult to determine the long-term success of the counseling process, we can say that most of our clients end the counseling process after meeting their established goals. Many of our referrals come from former clients.

How long is the typical counseling process, and how long will it take to get better?

Part of the goal-setting process in your first session includes determining how often you will be seeing your therapist. In most situations, we recommend attending weekly sessions, then stepping down to every two weeks as progress is being made. The frequency of your sessions is ultimately determined by you and your therapist.

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