Consumer Rights & Important Information
In accordance with Texas House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, consumers have the right to access their health care records and to file complaints regarding health care services.

Requesting Your Health Care Records
You may request copies of your health care records directly from our office. Requests must be submitted in writing. Please contact our administrative staff for the appropriate authorization form and instructions.

Contact the Texas Health and Human Services Council
If you need additional information or assistance, you may contact the Texas Health and Human Services Council through their official Contact Us webpage: https://www.hhs.texas.gov/about/contact-us

Filing a Consumer Complaint
Consumers may file a complaint with the Office of the Texas Attorney General – Consumer Protection Division at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Please ask our staff if you need assistance with a records request.