Privacy Policy | Renewing Hope Counseling

NOTICE OF PRIVACY PRACTICES
Renewing Hope Counseling

This Notice of Privacy Practices describes how medical and mental health information about you may be used and disclosed and how you can access this information. Please review it carefully.

Our Commitment to Your Privacy
Renewing Hope Counseling (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), rules and regulations of the Texas Behavioral Health Executive Council (BHEC), and applicable ethical standards of the American Psychological Association (APA) and other professional organizations.

We are required by law to:

Maintain the privacy of your PHI
Provide you with this Notice of our legal duties and privacy practices
Abide by the terms of this Notice

What Is Protected Health Information (PHI)
Protected Health Information includes information that identifies you and relates to:

Your mental health or medical condition
The provision of health care services
Payment for health care services

PHI may be maintained in written, electronic, or verbal form.

How We May Use and Disclose Your Information
1. Treatment
Renewing Hope Counseling may use and disclose your PHI to provide, coordinate, or manage your mental health care. This may include consultation with other licensed professionals involved in your treatment.
2. Payment
We may use and disclose PHI to obtain payment for services, including billing insurance companies, claims processing, eligibility verification, and related activities.
3. Health Care Operations

We may use PHI for operational purposes such as clinical supervision, quality assurance, licensing compliance, audits, administrative functions, and practice management.
Uses and Disclosures Without Authorization
Renewing Hope Counseling may disclose PHI without your written authorization when permitted or required by law, including but not limited to:

Legal Requirements: When required by federal, state, or local law
Court Orders and Subpoenas: In response to a valid court order or subpoena
Duty to Warn or Protect: When there is a credible risk of serious harm to you or others
Abuse or Neglect: Suspected abuse or neglect of a child, elderly person, or disabled individual
Public Health and Safety: To prevent or lessen a serious threat to health or safety
Licensing and Regulatory Oversight: To the Texas Behavioral Health Executive Council or other regulatory authorities
Medical Emergencies: When necessary to provide emergency care

Uses and Disclosures Requiring Authorization
Renewing Hope Counseling will obtain your written authorization before using or disclosing PHI for purposes not described in this Notice, including:

Marketing activities
Release of psychotherapy notes (with limited legal exceptions)
Disclosure to third parties not involved in treatment, payment, or operations

You may revoke authorization in writing at any time, except where action has already been taken.
Your Rights Regarding Your PHI

You have the right to:
✔ Access Your Records
Request access to or copies of your PHI, subject to legal limitations.
✔ Request Amendments
Request corrections to your PHI if you believe it is incomplete or inaccurate.
✔ Request Restrictions
Request limits on certain uses or disclosures (Renewing Hope Counseling is not required to agree in all cases).
✔ Request Confidential Communications
Request communication in a specific manner or at a specific location.
✔ Receive an Accounting of Disclosures
Request a list of certain disclosures made without your authorization.
✔ Receive a Paper Copy
Request a paper copy of this Notice at any time.

Electronic Communication and Telehealth
Renewing Hope Counseling may use secure electronic systems, email, and telehealth platforms to communicate and provide services. While reasonable safeguards are in place, electronic communication carries inherent risks.
By engaging in electronic communication or telehealth services, you acknowledge and accept these risks.
Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Renewing Hope Counseling – Privacy Officer
Texas Behavioral Health Executive Council (BHEC)
U.S. Department of Health and Human Services (HHS)

You will not be retaliated against for filing a complaint.

Changes to This Notice
Renewing Hope Counseling reserves the right to change this Notice at any time. Any changes will apply to all PHI we maintain and will be posted on our website and available upon request.

Contact Information
Renewing Hope Counseling
11777 Katy Freeway, Suite 350

Houston, TX 77079
713-365-0700
admin@renewinghope.net

Acknowledgment of Receipt
Clients will be asked to acknowledge receipt of this Notice of Privacy Practices in accordance with HIPAA requirements.

Effective Date: June 23, 2026

Renewing Hope Counseling Privacy Policy

Renewing Hope Counseling ("RHC," "we," "our," or "us") values your privacy and is committed to protecting the information you provide when visiting our website.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

Information We Collect

We may collect the following types of information:

Information You Voluntarily Provide

When you:

Submit a contact form
Request an appointment
Subscribe to a newsletter
Download resources
Apply for employment
Communicate with us through the website

We may collect:

Name
Email address
Phone number
Mailing address
Information you choose to provide in your message

Please do not submit sensitive medical or mental health information through website contact forms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referring websites
General geographic location

This information helps us improve website performance and user experience.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate the website
Improve functionality
Understand visitor behavior
Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

Analytics and Third-Party Services

We may use third-party services such as:

Google Analytics
Google Ads
Wix Analytics
Social media platforms

These services may collect information about your interaction with our website according to their own privacy policies.

How We Use Information

We may use collected information to:

Respond to inquiries
Schedule consultations
Provide requested services
Improve website performance
Communicate with visitors
Recruit employees and contractors
Comply with legal obligations

We do not sell personal information.

Sharing of Information

We may share information with:

Service providers who assist with website operations
Technology vendors
Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

HIPAA Notice

Submitting information through this website does not establish a therapist-client relationship.

Website forms, email communications, and online inquiries may not be secure methods for transmitting protected health information (PHI). Individuals seeking counseling services should avoid submitting confidential clinical information through website forms.

If you become a client of Renewing Hope Counseling, your protected health information will be governed by our Notice of Privacy Practices and applicable federal and state laws, including HIPAA.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

The right to know what personal information we collect
The right to request correction of inaccurate information
The right to request deletion of certain information
The right to opt out of certain data uses

To exercise these rights, contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), where applicable.

California residents may request information regarding the categories of personal information collected, disclosed, or shared and may request deletion of certain personal information.

To submit a privacy-related request, contact us using the information below.

Children's Privacy

This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through this website without appropriate parental involvement.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

Renewing Hope Counseling

Phone: (281) 768-1600

Email: info@renewinghopecounseling.com

Website: renewinghopecounseling.com

If you have questions about this Privacy Policy or your personal information, please contact us using the information above.